Tuesday, October 19, 2021

Zomato Reinstates Customer Care Agent After Twitter Row Over Language

Zomato was heavily criticized on social media after its customer care executive called Hindi a 'national language'.

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"Chat Support Worse After AI": Zomato User's X Post Sparks Debate Online

A Zomato customer's struggle with AI chat support has drawn widespread attention online, prompting others to share similar experiences. ...